Troubleshoot Autovue not working issues

Oracle Autovue

Below are few steps to follow if Autovue not working or you are not able to view any documents through autovue.

Clear Cache Jar files:

Java Control panel

Java Control panel

1.    Windows Start –> Control Panel
2.    Open Java (this is the Sun JVM settings)
3.    You should get:

4.    In there click Settings and then click to View Applets. You should something like below:

Java Applet Cache viewer

Java Applet Cache viewer


5.    In there you should see the jvue and jvue applet jars on the left.
6.    Now go back to the panel that opened in step 3 above. And hit Delete.

Delete Temporary files

Delete Temporary files

7.    Choose OK
8.    Now the applet screen should show nothing.
9.    Now go to IE and clear browser cache.
10.    Now try to open  a doc through Jvue.

TroubleShoot

->    If after cleanup also you are not able to view any doc then please follow below steps.
1.    Check the Java version in clients machine. It should be  minimum java version required or above(Ask Autovue developer for the minimum java version required to view doc).
2.    Open task manager and click on Processes Tab and kill all the javaw.exe processes running.

javaw.exe process

javaw.exe process

3.    Ping to Jvue Server machine and telnet  to the port number its listening(Default: 5099).
Example: telnet JvueMachineHostName 5099

4.    After Killing the “javaw.exe” processes in client machine, clean the browser cache and java control panel jar files cache.
5.    Try to access below url from clients machine to know the client server connection status. If you find status OK like below then try to view a doc through application.
http://JvueMachineHostName:5098/servlet/VueServlet

Oracle Autovue VueServlet

Oracle Autovue VueServlet

6.    If you are not able to view the server status as OK like above, then go to the Jvue installed server machine and check for Jvue service is running correctly in the services.msc or not .
7.    Try accessing the same Url from server machine where Jvue is installed if you are able to see Server Status as OK and its tunneling though 5099 then check your client and server connectivity.
8.    If JVue service is down after some time of start or not running correctly, check in task manager if there are any javaw.exe stray processes running, if running kill them. Then start/restart the JVue server .
9.    Once restarted open browser  and follow below steps to test:
a.    Access http://autovuesrvhostname:5098/servlet/VueServlet from both client and server machine. It should show something like below with Status
Oracle AutoVue

VueServlet Build: 6742 (2008-06-17)
--------------------------------------------------------------------------------
Servlet tunneling to autovuesrvhostname:5099 (IP=10.97.210.53)
Connection state: OK
JVueServer is up and running.
Build: 6742 (2008-06-17)
Server Load:
Server: autovuesrvhostname (autovuesrvhostname:5099) numProcessors: 8
---------------------------------------------------------------------------------

b.    Access http://autovuesrvhostname:5098/test.html  from both client and server machine. It shoule give you and “HELLO from  Jetty”message like below.

Autovue hello from Jetty

Autovue hello from Jetty

 

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5 Responses

  1. Hi, I am facing the same problem, but when i configure settings for client it does not work. what will be the solution of it? Is it necessary to create war file and deploy into Application server or Weblogic server? I am much confusing in its working. Can you provide me a complete solution regarding to it? I am using weblogic 10.3.5, JDK 1_6_24, JDK 1_5_19. AutoVue for UCM 20.1 and Vuelink 20.1. I will be waiting for your response.

    Regards,
    Junaid Azam.

  2. Shurovy says:

    Hi,

    I am getting the error “Error: Cannot display file. The file contains 0 bytes.

    Have you seen this error or know any solution to it? FYI, I have gone thru the above steps you have provided and ensured that AutoVue server is up and running.

    Thanks in advance.

    Regards
    Shurovy

    • Ramakanta says:

      Did you check if the file is really OK not corrupted. Check if this is for any files or only for a perticular file. Incase it is for all then check you don’t have any network timeouts set. what you can do is open the same from the autovue installation machine and check.

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